Support
Answers to what parents ask most, and how to reach us for anything else.
Contact us
Email legal@channelkeep.com with your question or account details, and we'll get back to you.
Common questions
How do I pair my child's device?
Open the parent app and generate a pairing code for the device you're setting up, then enter that code inside the kid app on your child's device. The kid app is a free download that does nothing until it's paired this way -- see how it works for the full walkthrough.
How do I add or remove channels?
From the parent app's channel list, add or remove any channel. The change reaches your child's device on its own -- you don't need to touch the tablet or phone your child actually uses.
How do I cancel my subscription?
Through your Apple ID subscription settings, on the device you subscribed from or any device signed into the same Apple ID. ChannelKeep cannot cancel an App Store subscription on your behalf -- see pricing for the full detail on how the free month and renewal work.
How do I delete my data?
From the parent app's account settings. Deletion is immediate and cascades through every category of data ChannelKeep holds -- see the transparency page for the full inventory and what deletion does and doesn't affect.
Legal
Curate the channels once. Your kid only ever sees what you chose. Start free